OUR RETURN POLICY IS LISTED AT THE BOTTOM RIGHT HAND CORNER OF OUR HOME PAGE
PLEASE READ: IHScout.com has some of the largest inventory of IH Scout and Truck parts in the country. We strive to provide our customers with the best hard-to-find parts we can get. We literally scour the country gathering IH parts and vehicles. There is a tremendous amount of labor involved in this process. Delays may (will) occur! If you are placing an order with a strict deadline for delivery date, we urge you to call us first to confirm parts availability and shipping/delivery date!!! It is not uncommon that a typical order will take 7-10 days to ship under normal circumstances. Some used parts have to be pulled from parts vehicles if there are none on the shelf. Other used parts that are sent cleaned, sandblasted, and primered/painted can be an additional delay. Not all parts sold are sent sandblasted, primed, painted etc. We usually have them cleaned up for the website photos, but not always are they sent like that. This usually applies to cast iron and heavy metal parts that aren’t susceptible to picky buyers! –YOU BOUGHT AN INTERNATIONAL, NOT A COMMON FORD OR CHEVY!–
We encourage our buyers to ask questions before placing an order! We want to make you a satisfied (and ultimately a repeat) customer! Used parts have flaws and we are humans, mistakes are made! New parts are often made in very short quantity runs and often from other hobbyists who have reproduced these parts and made them available to us! Again, this can be a contributing factor to shipping delays! –REMEMBER, YOU BOUGHT AN INTERNATIONAL, NOT A COMMON FORD OR CHEVY!–
Please read our return policy and report any issues with an order within 48hrs of receiving it! We may not be able to get back to you instantly, but if you send us an email within the 48hrs, we will honor your request of fixing whatever problem you have.
FREIGHT ORDER POLICY: ANY ORDER WHICH WILL BE SHIPPED BY TRUCK FREIGHT RATHER THAN USPS, UPS, ETC MUST BE PAID IN FULL PRIOR TO SHIPMENT OR CONSTRUCTION OF ANY CRATE/PALLET. $1000 ORDER MINIMUM. WE ONLY ACCEPT CHECK OR WIRE TRANSFER FOR FREIGHT SHIPMENTS (CONTACT US FOR OTHER CREATIVE AND FEELESS PAYMENTS SUCH AS VENMO, PAYPAL F&F ETC.) UNFORTUNATELY WE HAVE HAD DAMAGED AND LOST FREIGHT WHICH IS COMPLETELY OUT OF OUR CONTROL. THEREFORE WE MUST HAVE THE CUSTOMER MAKE THEIR OWN ARRANGEMENTS FOR THESE TYPES OF SHIPMENTS. WE DO HAVE CONTACTS WITH FREIGHT BROKERS WHO GET VERY REASONABLE RATES FOR FREIGHT SHIPPING AND WE CAN HELP YOU THROUGH THE PROCESS AND PROVIDE CONTACTS FOR ARRANGING THIS. ALL BILLING FOR FREIGHT, ADDITIONAL INSURANCE, AND POTENTIALLY ANY OVERAGE CHARGES WILL BE HANDLED BETWEEN THE FREIGHT COMPANY AND YOU AS THE CUSTOMER. WE ARE WILLING TO USE ANY FREIGHT SHIPPER THAT YOU ALREADY HOLD AN ACTIVE ACCOUNT WITH. BEFORE ANY FREIGHT SHIPMENT GETS BOOKED, WE WILL PROVIDE YOU WITH PHOTOS OF THE CRATE AS WELL AS WEIGHT AND DIMENSIONS. WE WANT TO BE SURE THAT YOU ARE SATISFIED WITH THE CONSTRUCTION AND PACKAGING OF YOUR ITEMS BEFORE THEY LEAVE OUR LOCATION. AGAIN, WE WILL BE HAPPY TO HELP YOU THROUGH THIS PROCESS. IT IS NOT OUR OWN DESIRE TO MAKE THESE SHIPMENTS OUR CUSTOMERS LIABILITY. HOWEVER, WE HAVE BUILT NEARLY BOMB-PROOF CRATES FOR SHIPPING FRAGILE AND SPECIALTY ITEMS SUCH AS GLASS, HARD TOPS, SHEET METAL, ENGINES, ETC AND UNFORTUNATELY SOME FREIGHT COMPANIES HAVE DESTROYED THESE CRATES DUE TO THEIR OWN COMPLETE NEGLECT. THIS IS ENTIRELY OUT OF OUR CONTROL AND FORCED US TO ENACT THIS POLICY. AS WITH ANY ITEMS WE SELL, OUR CUSTOMERS ARE ALWAYS ABLE TO COME PICK THE ITEMS UP THEMSELVES. MANY TIMES WE CAN HOLD YOUR PARTS FOR AS LONG AS YOU NEED TO COME PICK THEM UP (AS LONG AS THEY ARE PAID IN FULL). WE ALSO RESERVE THE RIGHT TO HAVE A MINIMUM ORDER PRICE DEPENDING ON THE OVERALL COMPLEXITY OF BUILDING A CRATE AND HANDLING THE FREIGHT SHIPMENT.
IHScout.com SPECIALIZES IN THE FOLLOWING:
- All IH Salvage Yard!
- Routine Maintenance and repairs
- Hard to find New and Used Parts
- NOS Parts
- Authorized Scout Light Line Parts Dealer
- Family Owned IH Dealer since 1952!
Our salvage yard (Only IH) has numerous IH Trucks and Scouts of all years being brought in a parted out. Call us with your needs!